Privacy Policy

This policy explains what information Control Pak, LLC (“ControlPAK”, “we”) collects through this website, controlpak.io, why we collect it, who handles it for us, and the choices you have. It covers this website only. Information held in ControlPAK’s software products is handled under the agreement with each customer.

What we collect

When you contact us

The contact form asks for your name, email address, company, phone number and a message. If you arrive from the fit finder, the form also carries a short reference to the offering it suggested and the challenges you chose, so our reply can start from there. Please send only what you are comfortable sharing.

When you use the fit finder

The fit finder suggests an offering from your answers, matched against our own catalogue. If you type into its conversation, your text is sent to Anthropic, the provider of the language model service that writes the replies, and is used only to answer you. We do not store or log what you type there.

Automatically, when you visit

Like any website, our hosting provider receives your IP address, browser and device type, the page you asked for and the time, in order to deliver the page and protect the site. We also use your IP address to limit repeated form submissions and messages; for that it is held only in server memory for about ten minutes and is not saved.

Analytics

Vercel Web Analytics counts page views without cookies and without identifying you. Google Analytics and Microsoft Clarity help us understand how people use the site: which pages they visit, how they move between them and, in Clarity’s case, recordings of clicks, scrolling and pointer movement on the page. Anything you type into the contact form or the fit finder is hidden in your browser before a recording is sent.

Both tools set cookies only if you accept them. Before you choose, and if you decline, they still run without cookies: Google receives page measurements that are not linked to a returning visitor, and Clarity treats each page view on its own.

How we use it

• To reply to your enquiry and to follow up on any business relationship that results.
• To deliver the site, keep it secure and stop spam and abuse.
• To understand how the site is used and improve it.
• To meet our legal obligations.

We do not sell your personal information, share it for advertising, or run advertising on this site.

Who handles it for us

• Vercel hosts the website and provides Web Analytics.
• SMTP2GO sends contact form submissions to our inbox, and may send our team a text alert that carries only your name and company.
• Microsoft hosts our email and provides Clarity.
• Google provides Google Analytics and Google Tag Manager.
• Anthropic writes the fit finder’s conversational replies.
• DemoPAK (demopak.vercel.app) hosts the product walkthroughs on our product pages. A walkthrough loads from that site when it scrolls into view, or when you start it, so that site receives your IP address and browser details as any site you visit would.

Each provider handles information under its own terms and privacy policy, and some of them process it in the United States and other countries.

Cookies and similar storage

We ask before setting analytics cookies. A banner on your first visit offers Accept and Decline, and “Cookie settings” at the foot of every page lets you change your answer at any time. Declining tells both tools to stop using cookies and removes the Google Analytics cookies set earlier on this site.

• cp-analytics-consent (your browser’s local storage, this site): remembers your answer. Kept until you clear your browser’s site data.
• _ga and _ga_<ID> (Google Analytics, only after you accept): tell visits and visitors apart. Up to 2 years.
• _clck and _clsk (Microsoft Clarity, only after you accept): connect page views from the same visitor (_clck, up to 1 year) and the same visit (_clsk, up to 1 day).
• Microsoft may also set its own cookies, such as MUID, when Clarity runs with your consent.

Vercel Web Analytics sets no cookies. Embedded walkthroughs come from another site and may use their own storage under that site’s policy. You can also block or delete cookies in your browser’s settings.

How long we keep it

We keep enquiries for as long as we need them to respond and to manage any business relationship that follows, then delete them unless the law requires us to keep them longer. Our providers keep delivery and security logs for their own limited periods, and analytics data is kept for the period set in each tool.

Your choices and rights

You can decline analytics cookies, or change your answer, at any time. You can ask us what information we hold about you and ask us to correct or delete it by contacting us as shown below. Depending on where you live, you may have further rights under local law, such as to object to or restrict how we use your information, or to complain to a data protection authority. We will not treat you differently for using them.

Security

Information you send through this site travels over encrypted connections (HTTPS). No method of sending or storing information is completely secure, so we cannot guarantee absolute security.

Children

This site is meant for businesses and is not directed at children under 16. We do not knowingly collect their information.

Changes to this policy

We will post any change on this page and update the version shown at the top.

Contact us

Questions or requests about this policy or your information: email info@controlpak.io, or reach us through the contact page. Control Pak, LLC.